Our store:

3521 Old Conejo Rd unit 101-B, Newbury Park, CA 91320

Our Store Hours:
Monday to Friday: 9am to 5pm
Saturday: Closed
Sunday: Closed

Tel: 805-341-9640

info@myvintagefactoryusa.com

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges are based on weight and distance of your order. Depending on the weight of your total shipment as well as the distance from our location to your delivery destination shipping charges are automatically calculated at the least expensive shipping costs and delivery speeds. If you need something shipped quicker, you will have the option to choose that as a higher cost to you.

Which payment methods are accepted in the Online Shop?

We accept Visa, Master Card, American Express and Discover.

How long will delivery take?

This will depend on your delivery distance from our location. We will always choose the least expensive method of shipping which will also be the slowest. If you need your package to arrive sooner, you will have the option to choose a faster delivery speed for an extra charge.

How secure is shopping in the Online Shop? Is my data protected?

To protect your personal information, we take all reasonable precautions and follow industry best
practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

What exactly happens after ordering?

We ship your order out fast within 24 hours.

Do I receive an invoice for my order?

Yes, you will receive an invoice for your order.

Send us an email