To request a refund and start the refund process, you must notify us within 30 days of receipt of your order. Refunds will only be processed for orders that arrived damaged or that leaked profusely. We cannot control minor paint leakage or sweat around paint seal. If product only has slight leakage or sweat at the seal, it will be considered usable and non-refundable.
There will be no refunds for partially used products. Also, products damaged during shipment must show shipping damage – including photos of the damaged item as well as photos of the outside of the box they were shipped in where damage occurred.
If you receive a damaged order and would like to start a refund request, please email us at firstname.lastname@example.org. Please include a photo of the damaged or leaked out product to start the refund process. Please note, to request a refund, you must be the original purchaser. Refunds will be returned to the original credit card once we are in receipt of the damaged product.
We are an online retailer of Fusion Mineral Paint, and ClingOn Paint Brushes based in the US. We ship your order out fast within 24 hours and offer quick, personal customer service. Order cancellations must be in writing and received within 24 hours of purchase. After 24 hours, cancellations and returns for non-damaged goods will incur a 35% restocking fee along with non-refundable shipping charges.